It is possible that the CE activities you submitted do not meet renewal requirements. All CE hours must be earned within your two-year recertification cycle.
If you would like to submit CE hours outside of this period and your certification expiration date has passed, you will need to apply for reinstatement and submit those CE hours in order for PTCB to accept any CE hours earned after your two-year recertification period.
The $10 reprocessing fee is nonrefundable.