What is PTCB’s Refund Policy?

Refundable Fees

PTCB will refund your Application and/or Exam Fee in the original form of payment minus a $50 administrative fee when:

If you withdraw your application: You will be refunded:
             CPhT $79 of your original $129 application and exam fee
             CSPT $99 of your original $149 exam fee

 

If your application is denied: You will be refunded:
             CPhT $79 of your original $129 application and exam fee
             CSPT $99 of your original $149 exam fee

 

Nonrefundable fees include:

Refund Processing

Refunds are issued in the original form of payment. Once processed by PTCB, refunded fees by credit card are typically available within 3-5 business days.

Need more help?

If you need additional assistance after reviewing the information above, please submit a help request or contact us by phone at 800-363-8012. Our Customer Service team is available Monday through Friday, 9am to 9pm ET and Saturdays, 11:30am to 4pm ET.

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