If your recertification or reinstatement application was returned, PTCB's review of your application identified that your application did not fulfill CE requirements.
In order to correct your application and continue with the renewal process, you must resubmit your application with documentation showing all required CE activities were completed within your last recertification cycle, along with a $10 reprocessing fee within 30 days of your application return date.
If additional CE activities have been or need to be completed, see “Requesting to Reinstate” below.
Common Reasons for Application Return:
- The required 20 hours of continuing education (CE) were not completed.
- All 20 CE hours were not completed within the date range of the recertification cycle.
-
The minimum of 15 pharmacy technician-specific CE hours were not completed.
- PTCB allows a maximum of 5 pharmacist-specific CE hours (optional).
- The required 1 hour of pharmacy law CE (2 for reinstatement) was not completed or was not in the subject of pharmacy law.
- The required 1 hour of patient safety CE was not completed or was not in the subject of patient safety.
- The CE activity title was not listed completely or was listed inaccurately.
- The CE provider name was not listed completely or was listed inaccurately.
- The number of CE hours was not listed in the proof of completion document.
CE Subject Matter
All continuing education (CE) activities completed for CPhT renewal must contain subject matter listed within PTCB’s Pharmacy Technician Certification Examination Content Outline.
CE Completed from ACPE-Accredited CE Providers
CE activities from ACPE-accredited providers will have an ACPE Universal Activity Number (also known as an ACPE UAN, or simply as an ACPE number). ACPE UANs will appear in the following format: 0197-0000-17-001-L05-T. ACPE UANs contain target audience and topic designators.
Examples: The T in ACPE UAN 0197-0000-17-001-L05-T designates the target audience of the CE activity as pharmacy technician-specific. The '05' designates the CE activity as patient safety. The '03' in 0197-0000-17-001-L03-T designates the CE activity as pharmacy law.
Next steps:
- Confirm all CE requirements were met within your recertification cycle.
-
Review your proof of completion documentation to verify it includes:
- Your name
- Program title
- Completion date
- CE provider name
- Number of hours awarded
- Resubmit your returned application by the deadline.
- Login in to your PTCB Account.
- Click the link to resubmit
- Upload the missing CE documentation (certificates of completion/statements of credit).
PTCB will review the documentation for compliance with CE requirements, including completion within your last recertification cycle.
Note: The certificates of completion must be on the provider’s letterhead. PTCB does not accept Microsoft Excel spreadsheets or Word documents, handwritten CEs, or any documentation not submitted on official letterhead. To ensure CE activities are accounted for, please combine multiple PDF files into a single document rather than individual files.
- If the documentation is verified to show all CE requirements were met, your application will be approved. Your certification status will remain Active.
- If the documentation shows insufficient or noncompliant CE activities completed within your recertification cycle, your application does not meet requirements. Your certification will be updated to Expired and reinstatement will be required.
- If you confirmed you have NOT met all CE requirements within your last recertification cycle, then you are not eligible to resubmit your recertification application. Reinstatement is required.
To request to reinstate before your 30-day returned renewal application deadline, log into your PTCB Account and click the link in the alert box at the top of your account homepage:
Review the information PTCB has verified via CPE Monitor if any. Click Request to Reinstate to continue:
Example Account - CPhT Recertification Application
Application NOT in compliance:
- Total CEs: Application has 21.5 (requires 20)
- T-specific: Application has 21.5 (requires at least 15)
- P-specific: Application has 0 (allows up to 5)
- Pharmacy Law (03 topic designator): Application has 0 (requires 1)
- Patient Safety (05 topic designator): Application has 2 (requires 1)
Renewal Date Range: 04/19/2022 to 05/31/2024
Select the “Yes, I want to submit a reinstatement request.” option from the drop-down menu. Click Continue:
Once your request is submitted, a confirmation message will show. Please allow 5-10 minutes for your account to be updated to show the reinstatement application link. We recommend you log out then back into your account. Click Reinstate to start your application.
Learn more about the different CE requirements of reinstatement applications.