Why was my renewal application returned? What do I need to do next?

If your recertification or reinstatement application was returned, PTCB's review of your application identified that your application did not fulfill continuing education (CE) requirements.

If additional CE activities have been or need to be completed outside of your recertification cycle, see “Requesting to Reinstate” below.

Common Reasons for the CPhT Renewal Application Return:

• Missing 20 hours total CE hours
• CE hours completed outside of your recertification cycle
• Less than 15 pharmacy technician-specific CE hours
  • PTCB allows a maximum of 5 pharmacist-specific CE hours (optional) 
• Missing 1 hour of pharmacy law CE (2 hours for reinstatement) 
• Missing 1 hour of patient safety CE 
• Proof of completion was missing information

Example Account - CPhT Recertification Application

Application NOT in compliance:

• Total CEs: Application has 21.5 (requires 20)
• T-specific: Application has 21.5 (requires at least 15)
• P-specific: Application has 0 (allows up to 5)
• Pharmacy Law (03 topic designator): Application has 0 (requires 1)
• Patient Safety (05 topic designator): Application has 2 (requires 1)

Your CE hours must be earned within your recertification cycle. This cycle begins when your last recertification was approved and ends on your certification expiration date. Hours earned outside this period don’t count.

Next Steps for Resubmitting an Application:

In order to correct your application and continue with the renewal process, you must resubmit your application within 30 days of the application return.

1. Verify all CE requirements were met within your recertification cycle and meet PTCB requirements
   •  Don’t resubmit your application with ineligible CE hours.
2. Verify your proof of completion documentation includes: 
   • Your name
   • Program title 
   • Completion date 
   • CE provider name
   • Awarded CE hours
3. Resubmit your application with proof of completion documentation of any missing CEs by the deadline. 

Important: PTCB does not accept Microsoft Excel spreadsheets or Word documents, handwritten CEs, or any documentation not submitted on a provider’s official letterhead. To ensure CE activities are accounted for, please combine multiple PDF files into a single document rather than individual files.

Requesting to Reinstate:

If it’s been less than 30 days since your application was returned

1. Log into your PTCB Account and 
2. Click the link in the alert box at the top of your account homepage:

3. Review the information PTCB has verified via CPE Monitor if any. 
4. Click Request to Reinstate to continue:
   

5. Select Yes, I want to submit a reinstatement request. option from the drop-down menu. 
6. Click Continue:

Once your request is submitted, a confirmation message will show. Please allow 5-10 minutes for your account to update. We recommend you log out then back into your account. Click Reinstate to start your application.

The reinstatement link is available until one year after your certification expiration date. If you miss this deadline, you’ll need to reapply for certification, meet eligibility requirements, and pass the PTCE.

Learn more about the different CE requirements of reinstatement applications.