Rescheduling or Canceling an Exam Appointment
You may reschedule or cancel your exam appointment if:
- You are within your 90-day Authorization to Schedule window, and
- There are more than 24 business hours before your scheduled exam appointment.
For example, if your appointment is scheduled for 11:00 am on Monday, it must be canceled or rescheduled by 11:00 am the previous Friday.
To reschedule or cancel your exam appointment, log into your PTCB Account and click the "My Scheduled Exam Appointment" link or contact Pearson VUE directly.
You will forfeit all fees if you do not appear for your scheduled exam appointment. If an emergency occurs on the day of your exam appointment, you may submit an Emergency Withdrawal Request.
Review the Exam appointments section of the PTCB Candidate Guidebook for more information.
Extending your Exam Authorization
You may purchase an exam authorization extension if you are unable to test within your 90-day authorization to schedule period. Extensions are available for $20 and extend the authorization to schedule by 90 days. There is a limit of two 90-day extensions. Extensions must be purchased before the end of each 90-day authorization period. If you already scheduled your exam, you must cancel the exam appointment before purchasing an extension.
Need to purchase an extension? Click the “Extend Exam Authorization” link on your PTCB Account homepage.
Withdrawing your CPhT or CSPT Application for Certification
You may purchase an exam authorization extension during your 90-day authorization window if you are unable to test within that time period. You can withdraw your CPhT or CSPT certification application through your PTCB Account.
To withdraw your application, log into your PTCB Account and click the Withdraw Application link under the Earn your CPhT Certification or Earn your CSPT Certification section.
Already have an exam scheduled? Cancel your appointment with Pearson VUE, then withdraw your application.
You will receive a refund of your $129 CPhT Application & PTCE Fee or $149 CSPT Exam Registration Fee, minus a $50 administrative fee. Administration fees are charged for processing all withdrawn applications. Your original form of payment will be refunded within three weeks of the date of withdrawal.
Assessment-Based Certificate Applications
Please note, Assessment-Based Certificate application & exam fees are nonrefundable and cannot be withdrawn.
If an emergency occurs within 24 hours of the day of your exam appointment, you may submit an Emergency Withdrawal Request