What are my options if I cannot keep my exam appointment?

Rescheduling or Canceling an Exam Appointment

Contact Pearson VUE to cancel or reschedule your appointment.

If you are unable to show for your exam appointment, you must cancel or reschedule the appointment no later than 24 business hours prior to your scheduled exam appointment. For example, if your appointment is scheduled for 11:00 am on Monday, it must be canceled or rescheduled by 11:00 am the previous Friday.

Exam candidates who fail to appear for their scheduled exam appointment will forfeit all fees. Canceling and rescheduling exam appointments within the 90-day authorization period is handled directly with Pearson VUE.

If an emergency occurs on the day of your exam appointment, you may submit an Emergency Withdrawal Request.

Please see the Exam appointments section of the PTCB Candidate Guidebook for more information.

Withdrawing your CPhT or CSPT Application for Certification

If you are unable to test within your 90-day authorization period, or simply wish to withdraw your CPhT or CSPT certification application, you may do so through your PTCB Account within your 90-day authorization period.

To withdraw your application, log into your PTCB Account and click the Withdraw Application link under the Manage My CPhT Certification or Manage My CSPT Certification section.

If you have already scheduled an Pharmacy Technician Certification Exam (PTCE) or CSPT Exam appointment, you must first cancel your appointment with Pearson VUE before withdrawing your application. 

If you withdraw your application, you will receive a refund of your $129 CPhT Application & PTCE Fee or $149 CSPT Exam Registration Fee, minus a $25 administrative fee charged for processing all withdrawn applications, to the original form of payment in approximately three weeks from the date of the withdrawal.

Please note, Assessment-Based Certificate Application & Exam Fees are non-refundable and Assessement-Based Certificate applications cannot be withdrawn. 

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