Why can't my students/employees schedule their exam? Why doesn't Pearson VUE have a record for them?

After creating a PTCB Account, exam candidates must take the steps necessary to apply for certification. After submitting their application, some applications will be placed in a pending status while the PTCB Certification Team reviews their eligibility to sit for the exam and/or to review special accommodations requests. See Why can't I schedule my PTCE exam appointment with Pearson VUE? for more information about eligibility determination and testing accommodations.

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