I paid the exam fee, but my employer/school will pay for my exam. What can I do?

If you submitted an application for certification with your own payment, but then discovered your employer/school is participating in Direct Billing, you may:

Option 1: Withdraw your application and submit a new application, making sure to select your employer or educator when submitting your new application.

After withdrawing, you will receive a refund of your application fee within three weeks. Please note: All withdrawn application refunds are subject to a $25 administrative fee.


Option 2: Contact your educator or employer regarding reimbursement options for your payment. PTCB is not directly involved with reimbursement processes. If you need a payment receipt, please submit a request.


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