I paid the exam fee, but my employer/school will pay for my exam. What can I do?

If you submitted an application for certification with your own payment, but then discovered your employer/school is part of PTCB's Sponsorship Program, you may:

  1. Withdraw your application and submit a new application, making sure to select that you are sponsored when submitting your new application. After withdrawing, you will receive a refund of your application fee within three weeks.

Please note: All withdrawn application refunds are subject to a $25 administrative fee.

or

  1. Contact your sponsor regarding reimbursement options. PTCB is not directly involved with reimbursement processes, and any reimbursement processes would be handled directly by your sponsor.
Have more questions? Submit a request or call us at 800-363-8012

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