If you forgot your login information, please DO NOT create a new account.
If you forgot your password, from the PTCB Account login page, click the Get Started button:
Then enter your email address and username and click Continue.
If no account exists with the email address or username you have entered, you will be taken to the account creation page.
If you know you already registered and cannot remember your username, please DO NOT register as a new user. Please send us a request, and include your full name, PTCB Certification Number (if available), and any mailing addresses and email addresses that may be associated with your PTCB Account.
If an account has been created with either the email address or username you have entered, the Account Located page will be displayed. To reset your password, click the "Send Password Reset Email" button.
An email with instructions on how to reset your password will be sent to the email address we have on file for you. If you don't receive the email, please be sure to check your spam folder.
If you continue to experience difficulties resetting your password and require further assistance, send us a request and include your full name, PTCB Certification Number (if available), and any mailing addresses and email addresses that may be associated with your PTCB Account.
WARNING: Password reset links expire in 24 hours.