I experienced an emergency on the date of my exam. What can I do?

If an emergency occurs on the day of your exam appointment, you may submit an Emergency Withdrawal Request for a refund of your application fee.

Examples of what PTCB considers an emergency include a serious illness, injury or unexpected hospitalization, a death in the immediate family, a serious accident, or a court appearance. 

The request must include official documentation of the emergency (e.g., hospital documents or doctor's note, policy report, obituary, etc.).


Emergency Withdrawal Requests must be received by PTCB no later than 48 hours after the last day of the 90-day authorization period.

If your emergency withdrawal request is approved, a full refund will be issued in the original source of payment within approximately three weeks.

Please note: Rescheduling an exam appointment is not possible through the Emergency Withdrawal Request process. In order to schedule a new exam appointment, you must submit a new application and application fee payment through your PTCB Account. A link to submit a new application will show on your PTCB Account within three weeks from your missed exam appointment.

The Emergency Withdrawal Request form can be downloaded hereEmergency Withdrawal Requests and documentation should be submitted to PTCB by sending a help request.

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