If an emergency occurs on the day of your exam appointment, you may submit an Emergency Withdrawal Request for either a 30-day extension to your Authorization to Schedule or a full refund of your application fee.*
Examples of what PTCB considers an emergency include a serious illness, injury or unexpected hospitalization, a death in the immediate family, a serious accident, or a court appearance.
The request must include official documentation of the emergency (e.g., hospital documents or doctor's note, policy report, obituary, etc.).
Emergency Withdrawal Requests must be received by PTCB no later than 48 hours after the last day of the 90-day authorization period.
If your emergency withdrawal request is approved, you will receive either a 30-day extension to your Authorization to Schedule or a full refund will be issued in the original source of payment within approximately three weeks.
*Sponsored candidates will not receive a refund. Learn more.