My PTCB Account is missing my NABP e-Profile ID or lists an incorrect NABP e-Profile ID. How can it be updated?

If your e-Profile ID is not displayed within your PTCB Account, add your e-Profile ID by clicking “Add e-Profile ID” under the Profile Summary section of your account.


Update your e-Profile ID by logging into your PTCB Account and clicking pencil icon next to the ID.


If you receive an error message when trying to add your e-Profile ID, review the I received an 'Invalid eProfile ID' error when adding my NABP e-Profile ID to my PTCB Account. What should I do? article.

Need more help?

If you need additional assistance after reviewing the information above, please submit a help request or contact us by phone at 800-363-8012. Our Customer Service team is available Monday through Friday, 9am to 9pm ET and Saturdays, 11:30am to 4pm ET.

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