My CE information is not listed in CPE Monitor yet and I need to renew. What will happen?

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If your CE activity isn’t showing in the CPE Monitor, here are some possible reasons and what to do:

  1. The CE provider hasn’t reported it yet.
    ACPE-accredited providers have up to 60 days to report CE activities. Contact the CE provider if it has been more than 60 days since you submitted the necessary information for CE credit.
  2. Incorrect NABP information.
    Your NABP e-Profile ID or date of birth might have been entered incorrectly by the CE provider. Contact them to confirm or update the details they have on file.
  3. Non-ACPE-accredited provider.
    If the CE activity wasn’t delivered by an ACPE-accredited provider, you’ll need to manually add it to your PTCB renewal application. 

Once you submit your renewal application, PTCB will continue checking the CPE Monitor for up to 60 days to verify your CE activity.

Remember, it’s your responsibility to keep records of your CE hours during each recertification period. You must hold onto these records for at least one year after the certification period ends.

If you can’t provide proof of the CE activities you reported, your certification will expire. You’ll then have one year from the expiration date to apply for reinstatement.

Please review How-To: Manually Enter CE Information for instructions on entering CE information from non-ACPE-accredited providers.

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