I renewed months ago and I have a certificate showing my certification is active. Now I’m being told my certification has expired. What happened?

PTCB verifies CE activities for 60 days after an application is submitted using CPE Monitor as the auditing tool. If CE information in CPE Monitor is found to be non-compliant with CE requirements, any uploaded proof of completion documentation provided with your application submission will be reviewed. If PTCB cannot verify your CE completion through CPE Monitor or uploaded proof of completion documentation, your application will be returned to you after 60 days.

Please refer to the Why was my CPhT renewal application returned? What do I need to do? article for information on possible reasons for the return of your application.

Need more help?

If you need additional assistance after reviewing the information above, please submit a help request or contact us by phone at 800-363-8012. Our Customer Service team is available Monday through Friday, 9am to 9pm ET and Saturdays, 11:30am to 4pm ET.

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