My application was returned. I completed CE before the start of my last CPhT recertification cycle. What are my options?

The CE hours were completed outside of the recertification cycle and cannot be applied toward recertification.

You must apply for reinstatement within one year of your certification expiration date.

Next steps:

  • Do NOT re-submit your recertification application with documentation of new CE hours completed after your certification expiration date – your application will be returned again for non-compliance. 
  • You are eligible to apply for reinstatement within one year of your certification expiration date. If you are within 30 days of the return of your recertification application and cannot provide documentation showing completion of all required CE hours within your recertification cycle, you may request to reinstate through your PTCB Account, and then submit your application for reinstatement.

Requesting to Reinstate:

To request to reinstate sooner then the end of your 30-day returned renewal application resubmission period, log into your PTCB Account and click the link in the blue alert box at the top of your account homepage:


Review the information PTCB has verified via CPE Monitor, if any. Click the Request to Reinstate button to continue:

Example Account - CPhT Recertification Application

Application NOT in compliance:

      • Total CEs: Application has 21.5 (requires 20)
      • T-specific: Application has 21.5 (requires at least 15)
      • P-specific: Application has 0 (allows up to 5)
      • Pharmacy Law (03 topic designator): Application has 0 (requires 1)
      • Patient Safety (05 topic designator): Application has 2 (requires 1)

Renewal Date Range: 04/19/2019 to 12/26/2020


Select the “Yes, I want to submit a reinstatement request.” option from the drop-down menu. Click the Continue button to continue:


Once your request is submitted, a confirmation message will show. Please allow 5-10 minutes for your account to be updated to show the reinstatement application link. We recommend you log out then back into your account.

After your account has been updated, the link to apply for reinstatement will show on your account homepage, under Manage My Certifications:


The reinstatement application link will remain active on your account homepage until your reinstatement eligibility ends, one year following your last certification expiration.

Need more help?

If you need additional assistance after reviewing the information above, please submit a help request or contact us by phone at 800-363-8012. Our Customer Service team is available Monday through Friday, 9am to 9pm ET and Saturdays, 11:30am to 4pm ET.

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