System Requirements for Online Proctored Testing

Once your online proctored exam appointment is scheduled, run a system test to verify your computer allows for online proctored testing. A link to the system test is available on the PTCB OnVUE page:

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Technical requirement Technical Specification
Operating System Windows 10 (64-bit)
Windows 8.1 (64-bit)
Mac OS 10.13 and above (excluding beta versions)
Note: Windows Operating Systems must pass Genuine Windows Validation.
  • Windows Vista, Windows XP and Windows 7 are strictly prohibited for exam delivery
  • All Linux/Unix based Operating Systems are strictly prohibited.
Firewall Do not take your exam in a setting with a corporate firewall (including VPN), or, alert your Network Administrator to the network configuration requirements. We recommend testing on a personal computer. Work computers generally have more restrictions that may prevent successful delivery.
RAM

OS specified minimum RAM

4 GB RAM or more

Display

Minimum Resolution: 1024 x 768 in 16-bit color.

Additional monitors are forbidden.

Internet Browser The newest versions of Microsoft Edge, SafariChrome, and Firefox or Internet Explorer 11.
Internet Connection

For optimal performance, a reliable and stable connection speed of 3 Mbps down and 2 Mbps up is required.

Where possible, we recommend testing on a wired network as opposed to a wireless network.

If testing from home, ask others within the household to avoid internet use during your exam session.

Tethering to a mobile hotspot is explicitly prohibited.

Webcam

Webcam must have a minimum resolution of 640x480 @ 10 fps.
Webcam may be internal or may be external and connected to the computer.

Mac users may need to allow OnVUE within their ‘System Preferences: Security & Privacy: Privacy’ settings for Microphone, Camera, Automation and Input Monitoring.

Sound & Microphone

Verify the audio and microphone are not set on mute in Windows.

Mac users may need to allow OnVUE within their ‘System Preferences: Security & Privacy: Privacy’ settings for Microphone, Camera, Automation and Input Monitoring.

Browser Settings Internet Cookies must be enabled.
Any Pop-Up blocking setting(s) must be disabled.
Device All tablets are strictly forbidden, unless it has a physical keyboard and also meets the operating system requirements mentioned earlier.
Power Ensure you are connected to a power source before starting your exam to avoid draining your battery during the exam
 
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