What do I need to know before taking an Online Proctored Exam?

If you are taking a PTCB Assessment-Based Certificate Exam online, review the testing guidelines and policies below before and on your scheduled exam day.

Before the Exam:




Visit the PTCB OnVUE Online Testing page and review the Pearson VUE Online Testing Guide for information on exam policies and procedures, and system requirements.




Click runsystem.pngon the PTCB OnVUE page from the same computer and location that you’ll be using on exam day.* 

The use of a tablet is strictly forbidden unless the tablet has a physical keyboard and also meets the operating system requirements.




Review the identification (ID) requirements.




Double-check your exam date and time (AM or PM and time zone). OnVUE exams are delivered 24 hours a day.

*Do not take your exam in a setting with a corporate firewall (including VPN). If you are taking your online exam in your office, please alert your Network Administrator to the OnVUE system requirements.

Exam Day Requirements:


Prepare a private testing area. 

You are required to be in a private, quiet space without any noise, other people, or other distractions.

If the exam proctor detects other individuals or distractions in the testing area or you go outside of the view of your camera during your exam session, the exam session will be ended and all fees will be forfeited.


Arrive on time. 

Check-in begins 30 minutes before your appointment time. If you are more than 15 minutes late past your scheduled exam time, you will not be allowed to begin your exam and will forfeit all fees.


Clear your testing space. 

You are required to have a clean and clutter-free testing space. During check-in, you will be required to use your mobile phone or portable webcam to take four photos of your testing space. 


Remove additional materials and writing tools from the area.

You are not allowed to use scratch paper, erasable whiteboards, calculators, or any other physical writing object, such as a pen, marker, or pencil. Watches, including smartwatches, must be removed and placed out of your sight and reach during the exam.

If the proctor detects prohibited items during your exam session, the exam session will be ended and all fees will be forfeited.

During your OnVUE exam, you have the option to use a built-in calculator and digital whiteboard feature to do scratch work or take notes. Learn more.


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