What do I need to know before taking an Online Proctored Exam?

If you are taking a PTCB exam online, review the testing guidelines and policies below before and on your scheduled exam day.

Before the exam:




Visit the PTCB OnVUE Online Proctoring page and review information on exam policies and procedures, and system requirements.

For exams scheduled on or after February 26, 2021, you must have a portable webcam (laptop or removable webcam) to complete the live room scan at check-in. A portable webcam is a computer’s camera that is either removable from your monitor or as part of a laptop (rather than a desktop computer).




Click runsystem.png on the PTCB OnVUE page from the same computer and location that you’ll be using on exam day.* 

The use of a tablet is strictly forbidden unless the tablet has a physical keyboard and also meets the operating system requirements.

As part of the system test, you will need your mobile phone and portable webcam to take photos of yourself in the room where you will take the exam, the room itself, and your ID.    




Review the identification (ID) requirements.




Double-check your exam date and time (AM or PM and time zone). OnVUE exams are delivered 24 hours a day.

*Corporate firewalls often cause issues while trying to take your exam. Please consider taking your exam in a setting without a corporate firewall.

Exam Day Requirements: 


Prepare a private testing area. 

You are required to be in a private, quiet space without any noise, other people, or other distractions.

If the exam proctor detects other individuals or distractions in the testing area or you go outside of the view of your camera during your exam session, the exam session will be ended and all fees will be forfeited. 


Arrive on time. 

We recommend logging into your PTCB Account 30 minutes early to start the check-in process and to allow for any troubleshooting. If you are more than 15 minutes late past your scheduled exam time, you will be unable to begin your exam and will forfeit all fees.


Clear your workstation. 

You are required to have a clean and clutter-free workstation. During check-in, you will be required to complete a room and desk scan using your mobile phone and portable webcam.


Remove additional materials and writing tools from the area. 

You are not allowed to use scratch paper, erasable whiteboards, calculators, or any other physical writing object, such as a pen, marker, or pencil. Watches, including smartwatches, must be removed and placed out of your sight and reach during the exam.

If the exam proctor detects prohibited items during your exam session, the exam session will be ended and all fees will be forfeited.

During your OnVUE exam, you have the option to use a built-in calculator and digital whiteboard feature to do scratch work or take notes. Learn more.


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