My voucher doesn't work. What should I do?

If you have been provided a voucher, but you cannot claim it in your PTCB Account, follow these steps:

  1. Be sure that you are on the correct application. Vouchers for the Pharmacy Technician Certification Exam (PTCE) will not work to purchase the PTCB Practice Exam. Conversely, PTCB Practice Exam vouchers will not work on the PTCE application. 
  2. If your district (or a third party) provided the voucher to you, you will need to select that organization when entering the voucher. (i.e., a Klein High School student using a PTCE voucher provided by Klein District, will need to select Klein District as their sponsor for the PTCE in order for the voucher to be recognized.) 
  3. The organization selection will indicate if you are attempting to redeem a Practice Exam voucher or a PTCE voucher. (i.e., Klein ISD - Practice Exam versus Klein ISD - Klein High School - PTCE) 

If you continue to experience any difficulties, please submit a help request.

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