PTCE®, CSPT®, and CPTEd™ Candidates
Certification candidates who are unable to test within their 90-day authorization period, or simply wish to withdraw, may do so within their PTCB Account. Candidates with scheduled exam appointments must first cancel the appointment with Pearson (See Changing an Exam Appointment). Candidates must withdraw an application on or before the last day of their authorization period to be eligible for a refund. Candidates who successfully withdraw will receive a refund of any examination fees paid, less an administrative fee. Refunds are issued in the original form of payment within approximately 3-4 weeks.
Assessment-Based Certificate Program Candidates
Applications for PTCB’s Assessment-Based Certificate Programs cannot be withdrawn. However, if an emergency occurs on the day of the exam appointment, candidates may submit an Emergency Withdrawal Request.