Candidates may submit an emergency withdrawal request if an emergency occurs on the day of the exam appointment. Examples of what PTCB considers an emergency include a serious illness, injury or unexpected hospitalization, a death in the immediate family, a serious accident, or a court appearance. Candidates must submit an Emergency Withdrawal Request Form along with official documentation of the emergency (e.g., hospital documents, police report, obituary). Emergency withdrawal requests must be received by PTCB no later than 48 hours after the last day of the candidate’s authorization period. If approved, candidates may either receive an extension in order to reschedule their exam or receive a full refund* of any examination fees paid. Refunds will be issued in the original form of payment within 3 weeks.
*Sponsored candidates will not receive a refund.