For Educators/Employers: How do I withdraw a voucher?

You may withdraw any individual voucher or group of vouchers, as long as the candidate does not have a current exam appointment. If they do have an appointment, the candidate must cancel it with Pearson before the voucher can be withdrawn. 

Important: If you no longer have contact with the candidate, please submit a Help Request to cancel their exam appointment. 

When a voucher is withdrawn, the assigned voucher number is void and cannot be used again. Organizations are not invoiced for withdrawn vouchers. If a candidate requires a new voucher, you can create a replacement voucher for them.

23 STEPS

1. Open PTCB.org and Click "Login"

2. Type your PTCB Username here

3. Type your PTCB Password here

4. Click "Login"

5. Scroll down to "Manage Direct Billing"

6. Click to open the drop down menu

7. Select the PTCB Product you would like to manage [i.e. PTCE, Pre-PTCE, CSPT, etc]

Please note: For this tutorial, we will select the Pre-PTCE

8. Click Add vouchers

 

9. Scroll down to the voucher chart and then select the assigned voucher(s) you wish to withdraw

Please note: If a candidate has not redeemed the voucher provided, you may withdraw the voucher from this voucher Chart.

10. Click "Withdraw Selected"

11. Click "Yes" to confirm

12. Your voucher(s) has been successfully withdrawn

13. Click "Back" to return to the voucher page

14. Click "Educator Dashboard" to return to the homepage

15. Click "Manage Vouchers"

Please note: If a candidate has redeemed the voucher provided, you may withdraw the voucher from this voucher Chart.

16. Select the Assigned Voucher(s) you wish to withdraw. 

Please note: If a candidate has redeemed the voucher provided, you may withdraw the voucher from this voucher Chart.

17. Click "Withdraw Selected"

18. Click "Yes" to confirm

19. Your voucher has been successfully withdrawn

20. Click "Back" to return to the Voucher page

21. Click "Educator Dashboard" to return to the homepage

22. Click here to logout

23. Click "Logout"

Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2243640/Ptcb---How-to-Withdraw-a-Voucher-

To withdraw a voucher:

1. Log into your PTCB Account, scroll to Manage Direct Billing.
2. Click the drop-down menu, and select which PTCB product you would like to manage (i.e., PTCE, CSPT, Assessment-Based Certificates, or the Pre-PTCE).
3. Click Add Voucher and scroll down to the voucher chart.
4. Select the voucher you would like to withdraw.
5. Once selected, click Withdraw Selected.
6. Confirm voucher withdrawal by clicking Yes.
7. The voucher has been successfully withdrawn and is now void. Return to the dashboard by clicking Back and then Educator Dashboard.

To withdraw a voucher that has been redeemed:

1. Click the drop-down menu, and select which PTCB product you would like to manage (i.e., PTCE, CSPT, Assessment-Based Certificates, or the Pre-PTCE).
2. Click Manage Vouchers.
3. Select the Assigned Voucher(s) you wish to withdraw.
4. Once selected, click Withdraw Selected.
5. Confirm voucher withdrawal by clicking Yes.
6. The voucher has been successfully withdrawn and is now void. Return to the dashboard by clicking Back and then Educator Dashboard.

Emergency Withdrawals 

If a candidate is unable to cancel their appointment due to an emergency, they may complete the Emergency Withdrawal Request Form and submit it through our Help Center. 

Once the emergency withdrawal request is approved, the exam will not appear on your invoice. If the invoice was already sent with the candidate marked as a No-Show, we will either provide a revised invoice or issue a credit if payment has been made.