How do I know if PTCB has my NABP e-Profile ID?

1. Verify Your e-Profile ID
   Log into your PTCB Account and look to the right of your name for your e-Profile ID.
2. Edit an Incorrect e-Profile ID
   If the e-Profile is incorrect, click the pencil icon to edit it.

3. Add Your e-Profile ID
   If no e-Profile ID is listed, click Add NABP e-Profile ID to add it.

4. Troubleshoot an Invalid e-Profile ID Error
   If you receive an Invalid e-Profile ID error message:
    
   • Verify that you entered the correct NABP e-Profile ID.
   • Check that your birth date listed in your PTCB Account matches the birth date in your NABP e-Profile.
5. Verify and Update Your Birth Date in Your PTCB Account
   • Hover over Manage Account from the side menu and click Update Your Profile.

• Click Additional Information and verify the birth date listed.

• If the birth date is incorrect, update it, click Update, then return to your account homepage. 
• Click Add your eProfile ID under the Profile Summary section and attempt to add your e-Profile ID again.

6. Verify and Update Your Birth Date in Your NABP e-Profile
   If your birth date is correct in your PTCB Account but you still receive the error, check your NABP e-Profile:

• Log into your NABP e-Profile and view your birth date under the My Profile Details section.
• If the birth date is incorrect, visit the NABP Help page to request an update.

If you continue to experience difficulties with adding your e-Profile ID to your PTCB Account after verifying PTCB and NABP have your correct birth date, please let us know by submitting a help request.

If you don’t remember your e-Profile ID, you can try to look it up using NABP’s e-Profile ID Quick Search.