- I forgot my password or username.
- I logged into my account, but there is no record of my certification.
Updating Account Information
- My name needs to be updated. How can I do that?
- I need to update my contact information. How can I do that?
- How can I unsubscribe from PTCB emails?
NABP e-Profile ID
- How do I know if PTCB has my NABP e-Profile ID?
- My PTCB Account is missing my NABP e-Profile ID or lists an incorrect NABP e-Profile ID. How can it be updated?
- I received an 'Invalid e-Profile ID' error when adding my NABP e-Profile ID to my PTCB Account. What should I do?
- I can't remember my NABP e-Profile ID. Where can I find it?
- How will I know if I’ve earned a badge?
- How does my credential get displayed as a badge?
- Where and how can I share my badge through Credly?
- Is there a fee to use badges through Credly?
- I was sent an email to claim a badge at my work email address, but I want to claim it under my personal email. What should I do?
- What if I don’t want my badge to be public?
- I can’t locate my program on the PTCB-Recognized Education/Training Program Requirement page. What are my options?