Name Changes
Candidates must notify PTCB as soon as possible if their legal name changes, or if their name appears incorrectly in their PTCB Account. If the name PTCB has on file for a candidate does not match the name on the candidate’s identification, the candidate will be denied admission to the test center and will forfeit their fees.
Candidates who have had a legal name change must submit a copy of the original documentation (e.g., marriage license, divorce decree). Candidates who need to correct other inaccuracies (e.g. misspellings) must submit a copy of a valid government-issued photo-ID. Candidates and PTCB credential holders can submit name change requests by logging into their PTCB Account. Documentation must be received by PTCB at least ten (10) business days before a scheduled exam appointment. Candidates unable to submit the required documentation within this time frame must withdraw their application (see Withdrawing an Application).
Other Changes
Candidates can update their mailing address, email address, and phone number within their PTCB Account.
Please note that certificates are the property of PTCB, and must be surrendered upon request. If a certificate is lost, technicians must notify PTCB immediately.